Connection or refresh is not working
Connection required: an Admin must use Connect to Jobber. Reconnect required: ask an Admin to choose Reconnect to Jobber and complete authorization. Users cannot authorize the company connection.
Refresh failed: check updated and the displayed error. The previous snapshot may remain visible. Try Refresh once the cause is resolved; the app does not retry periodically.
Refresh already running: wait for the current operation to settle before trying again. Empty day: check the date/company time zone and the source schedule, then Refresh.
Fields, waitlists or capacity look wrong
No fields: Refresh a day with representative jobs, then reopen the selector. Numeric required fields must be supported Job-level numeric definitions; waitlist fields must be Job-level Yes/No definitions. Deleted or incompatible fields must be reselected.
Unexpected committed job: check Waitlist Configuration → identification source. In Yes/No mode, a waitlist marker alone does not determine status. Missing boolean values produce unknown status.
Blank work type: check Work type field and the parent job value. Recurring exception: one Job-level field applies to every occurrence. Missing capacity: review the relevant warning and each member’s Assigned contribution.
Invitation, sign-in or email problems
No email on a team member: correct it in Jobber, Refresh, then invite again. Expired invite: ask an Admin to Resend invitation. Forgotten password: request a new password link from sign-in.
Email delivery failed: check the mailbox and spam folder, then use the offered resend action. If it continues, contact Orchard 9 through the contact link; an administrator may need to review email delivery.
Too many attempts: wait for the displayed limit to expire. Server configuration required: contact the service operator. Never share passwords, invitation links or authorization codes in a support message.
Visits or details are missing after filtering
If the visit count is lower than expected, open Filters and use Clear filters before checking the selected date or refreshing. Empty time bands disappear when their visits do not match.
Compact intentionally hides capacity, tags and the Jobber link. Choose Tile or Agenda to see those details; filters still work in Compact against the underlying visit tags.
If the KPIs seem higher than the visible list, check Showing X of Y visits. KPIs and warnings describe the whole loaded day, not just matching visits.